You spend 60% more money to acquire new customers than to retain old ones.
- Do you keep loosing old customers?
- Do your current customers find it difficult to refer you?
- Do you keep having numerous customer complains?
- Then you need to know the 10 secrets to great customer service!
- In this eBook, you will learn how great brands like Amazon, Zappos and Star bucks have been able to grow their business through this same secrets.
Every business needs customers to achieve its desired growth.
Over the years statistics has shown that offering great customer service is a n effective way to grow your business because it
- Makes your current customers buy more products or services.
- Your current customers give you lots of referrals which reduces your marketing cost and thus increases your revenue as these new customers buy.
- It improves your brand acceptance as people keep hearing good reviews about your brand.
- Improving Customer Loyalty ?
- Equiping your staff for sales positions in your business?
- Increasing sales ?
- Getting the best out of Customer Care Representatives?
- Getting your sales executive to perform at an optimal level?
- Getting referrals and positive feedbacks from customers?
CYNTHIA SHARES HER EXPERIENCE
Mrs Cynthia runs a healthy food store called CYNTIS TREATS which started as aside hustle from the comfort of her home. The business grew so fast that she had to resign her job to focus on the business.
Within 6 months she had opened 3 branches within the same city she was so happy that her business was growing.
Suddenly customer complains became too much, she started losing customers, sales became low in those stores. After little research and taking time to visit all the branches to observe their activities and she found out her customer facing staff (sales reps , customer care agents, front desk) were not representing his brand properly.
A friend of her’s referred this E-book to her and after reading it, she then mandated all of her managers and staff to get a copy and read.
In her own words this book takes the Nigerian unique perspective into consideration just as her friend mentioned. It helped her staff change their attitude and approach which in no time improved customer loyalty, referrals and increased sales.
Before I go ahead to spill some of the juicy details contained in this ebook… Let me share a short but relatable story with you.
