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₦80,000.00 ₦100,000.00
  • Level
    Intermediate
  • Last Updated
    September 30, 2022
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COURSE DESCRIPTION

This course is beneficial to every Customer service Representative who seeks professionalism and excellence. A 2 days intensive training for business growth, see course outline below. This program can run as an online or classroom training.

COURSE OUTLINE

  • The foundations of Customer service.
  • The 4 levels of Customer Service
  • How to Create your Customer Buying Journey
  • Different Types of Customers and how to handle them.
  • How to handle sales objections
  • Effective Customer Communication
  • How to Handle customer Complain
  • Increase Revenue through a great Customer service
  • Developing the right customer service strategy
  • Highly converting follow up process follow up process.
  • How to engage your customers and keep them coming back (Customer Service Case studies
  • Effective Customer Communication
  • How to Handle customer Complain
  • Increase Revenue through a great Customer service
  • Developing the right customer service strategy
  • Highly converting follow up process follow up process.
  • How to engage your customers and keep them coming back (Customer Service Case studies

TESTIMONIALS

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John Doe
John DoeCEO
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John Doe
John DoeCEO
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
John Doe
John DoeCEO
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TEMPKERS BUSINESS ACADEMY

Our learning and development professionals
are able to deliver training in the following areas:

  • Human Resource management
  • Customer service
  • Administrative and office management
  • Sales and Marketing
  • Accounting and financial management