fbpx

Who is a Customer Support Specialist ?

A Customer Support Specialist is responsible for tasks that support the financial, marketing customer care and sales goals for Charter Communications. This position focuses on completing tasks to support customer experiences and reviewing some reports to ensure proper integrity is used by employees and vendors.


DUTIES
  • Complete offline tasks for customer support such as mailing statements, call logs, etc.
  • Correct errors in billing system as required (ICOMS and CSG)
  • Manage customer contact when needed
  • Compile data for reporting and analysis.
  • Provide feedback, clarification and trends to Leadership.
  • Participate is special projects, when needed
  • Perform all other duties as assigned.

REQUIREMENT:
  • 1-2 years related experience.
  • HND/BSc in any relevant field.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

CONCLUSION

A good customer support specialist is a great listener and communicator that is empathetic but with a problem-solving mindset.

Was this article helpful ?

Leave a Reply

Your email address will not be published.